********** contracting!!!

I recently took out a device and was not made ware of a R200 "wireless activation fee". I have spoken to 3 different consultants, all with contradicting statements. I was not made aware of this fee during my initial call to open this mobile contract. I have never had to pay an activation fee and I have taken out two devices in the preceding years. When I told her about this, she changed her story and said it has only been implemented recently. They have not sent me a contract in which it states there is a R200 activation fee. I asked the consultant to send me the contract of the new device. She then went on to say that because I opened the contract over the phone, I would not receive the terms and conditions. None of the consultants seem to know what's going on. The terms and conditions are based on hearsay. All the consultants redirect you and make you run in circles. When taking out a device with telkom, make sure you ask about an activation fee and quote them on that. If anyone knows how I can have this resolved, please respond to this review. Thank you in advance.