********** contract under my name

********** Contract under my name

I have received a notification from my ITC that there was an Telkom account opened around Oct 2017 . In March 2018 I then visited the Telkom store near me in Irene and they manage to track that it was a contract ADSL line installed somewhere in the Western Cape. The store did not suspend the line after I alerted them The Irene store couldn't provide me with a Telkom letter to clear my name, I also went to the Head Office Centurion with the case nr: ********** 8 but I'm not getting the assistance. The lady that was helping me outside their premises because we are not allowed in their offices, she gave me this email ********** and since then after submitting all documents I have not receive any response.

This matter is affecting me on various personal applications, so I'm requesting a letter from Telkom clearing my name urgently.