********** contract - Telkom expects me to pay.

Upon receiving my statement from Telkom I noticed there was an additional contract loaded. I called the call centre to query this & they logged a ***** query (***) on 8/12 & said it would be resolved within 72 hours. I followed up on 14/12 as I had heard nothing, & was told that it should have been resolved by now - it was apparently escalated to back office department. Called on 17/12 - no feedback. Called for feedback 18/12 & was told it takes 6 months to resolve and in the mean time I must pay for this additional contract. There's nothing they can do until the ***** investigation is complete and I must just deal with it. Speaking to the supervisor (Aphiwe) was of no use at all - she said she would call me back with an update, I'm still waiting. Today, 23/12 I called for an update, I was now told that it takes 21 working days & that it involves the SAPS & that I must submit an affidavit - this is the first time it was mentioned! 11 working days after logging the query I am told that this is a requirement. The agent also told me that I have to pay for the additional contract until it is resolved. Telkom not interested in helping me AT ALL and just expect me to pay.