KS
Kefentse S
1 reviews | Active since Dec 2015
17 Dec 2015, 13:09
********** contract taken on my name
In November 2015 I went into a Telkom store to enquire and take a contract on a Huawei P8 Lite device for R199.00 per month. I collected the mobile phone about 2 weeks later.<br> <br> A month later, Telkom debited my account for amount of 1078.20. I later found out that an additional contract was taken on my name. I was advised by call centre agent to cancel the ********** contract, which I did. I also cancelled my contract due to the ***** that took place and I feel that they breached our service agreement & mutual trust.<br> Now they want to charge me for the remainder of the contract!!!!! This should not happen as the agreement was breached by Telkom. Please HELP!
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Replies (1)Telkom's replyOfficial
17 Dec 2015, 13:51Hello erens,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM179142
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM179142
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Telkom's reply17 Dec 2015, 13:51
Official
Hello erens,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM179142
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM179142
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
