KS
Kefentse S

1 reviews | Active since Dec 2015

11 Jan 2016, 09:29

********** contract taken on my name

I am extremely unhappy with Telkom on the services I have received. I have been trying to resolve the billing issues with them since 01 December 2015. I signed a new contract with Telkom in middle of November 2015.<br> <br> Telkom has **********ly taken a second cell phone and added it to my contract. They subsequently billed me on my phone and the ********** cell phone they took using my name.<br> <br> I received a second bill on 02 January 2016 reflecting the unpaid amount and current amount which are incorrect. This is very stressful and financially straining as I am not liable for the second mobile device they are billing me on. My contract clearly shows that only one device/ cell phone was taken.<br> Telkom has breached our service agreement.<br> <br> Extremely unhappy client

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Replies (1)
Telkom
Telkom's reply11 Jan 2016, 10:26
Official
Hello erens,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM185706

Regards
Luleka
Telkom Social Media Team