********** contract sales

During July 2019, I ordered a fixed landline from Telkom to use for ADSL which was installed. I subsequently decided to cancel the contract in Aug 2019 due to a change in requirement. In January 2020, my identity details was **********ly used to take out two cellphone contracts with Telkom. I became aware of it once I had a debit order of R1101.84 going off my bank account. I contacted Telkom to report and I was advise to send Affidavit with SAPS case no, copy of ID and copy of bank statement which I did. The consultant I spoke to was Khumbuzile (***) who also never attended to my case. I had to follow up and got told no case has been registered yet. I dealt with a new consultant Engel Mthembu who registered my case ( case number ***6).

It puzzle me how a contract can be initiated without my knowledge and delivery address conveniently changed online to deliver the phones. It seems to me more like an inside job.