********** contract opened

Good day

Trust this email finds you well

I’m super annoyed and upset at what your consultant did to my account and I want the matter to be investigated .

I just spoke to Mpumi this Am who offered a pathetic service.

I took a Contract with Telkom sometime last year and I was paying R139 per month and last month I spoke to one of your consultants to query cancellation process and also if I want to change to the R199 contract which was on special. She told me she will change it and upgrade my contract from R139 to R239 per month so I can get 40gb day and 40gb night. This Am I received an sms from the bank to say R739 was deducted from my account I immediately called your call centre and spoke to one of your consultant Mpumi who was not helpful In this situation. She told me the previous consultant did not change the contract as agreed instead she load a different contract.

I am not willing to pay for something I did not agree on and want the matter to be investigated ASAP. I will be sending this complaint to Telkom CEO.

These are the recordings I got from Mpumi, she didn’t give me the consultant name. 6:44pm id recording ***0/11/2020

I’m annoyed at what just happened, I’m a single mother who is trying to make ends meet as I’m currently not working, the debit order will be reversed and this matter I will also escalate to the CPA.