********** Contract in my name

I learned on Friday night (29/05/15) when i received a debit order notification from my bank for R1235 for a Telkom Mobile contract. <br> Upon calling their call centre at 081 180 I was told i have a contract and when i told them its was not me i was told nothing can be done and i must go to the police anddo an aAffidavid and get a case number before they can do anything, and that anything they can do cn tke up to 6 months to resolve and in the mean time they will debit my account on monthly basis and its my responsibility to go to the bank to reverse it. <br> <br> This service was very cold and not understanding, it was like they were reading a script provided and didnt even want to hear me out. <br> <br> I am left on my own to proof that this account which was allegedly opened at Hatfield Park was not even open by me. To make mattea worse in opening the case, police wanted more details which the call centre could not provide and instead i was referred to the nearest branch where they will be able to can printout the details for. <br> <br> What i am really not pleased with is how casual the staff seems to be treating this and not seeing it as a serious identify theft it is