********** CONTRACT CREATED ON MY ACCOUNT

EARLY THIS YEAR I WAS CONTACTED BY A TELKOM CONSULTANT TO UPGRADE MY CURRENT MONTH TO MONTH INTERNET LINE AND UPGRADE TO A FIBRE OPTIC LINE. I DECLINED. I WAS THEN CONTACTED COUNTLESS TIMES AFTER THAT OFFERED THE SAME DEAL SAYING IT WAS NO EXTRA COST TO ME JUST A LINE UPGRADE AND THAT'S ALL. I DECLINED AGAIN AS I WAS GOING TO BE CANCELLING MY MONTH TO MONTH LINE AS I WAS GOING TO BE MOVING OVERSEAS IN APRIL. I EVENTUALLY AGREED TO HAVE THE FIBRE LINE INSTALLED AS I WAS TOLD OVER THE PHONE IT WOULD BE THE EXACT SAME MONTHLY AMOUNT AND NO ADDED FEES. NOTHING WAS SAID ABOUT IT BEING A CONTACT OF ANY SORT DURING THE CALL AS WHY WOULD I AGREE TO GET A BINDING CONTRACT IF I WAS GOING TO LEAVE THE COUNTRY AND HAD MY EXISTING FLEXIBLE MONTH TO MONTH CONTRACT. THEY CAME TO INSTALL THE FIBRE LINE AND THAT WAS THAT. SOON AFTER I WENT INTO TELKOM CANAL WALK TO ENQUIRE ABOUT CANCELLING MY MONTH TO MONTH LINE AS I WAS NOW VERY CLOSE TO MOVING OVERSEAS. I WAS GIVEN A FORM TO FILL OUT AND TOLD TO EMAIL OFF TO THE CORRECT DEPARTMENT WHICH I DID ON THE 23 MARCH 2017. I WAS TOLD IT WOULD TAKE ABOUT A MONTH TO COMPLETE THE CANCELLATION AS A MONTHS NOTICE WAS NEEDED. I WAS HOWEVER BILLED UP UNTIL JULY 2017 FOR INTERNET SERVICE THAT WAS NOT EVEN UTILIZED AS I WAS OVERSEAS FOR A FEW MONTHS AT THIS TIME. MY MOTHER WHO WAS TAKING CARE OF MY AFFAIRS WHILE I WAS AWAY WENT IN PERSONALLY TO TELKOM CANAL WALK TO ONCE AGAIN ENQUIRE WHY I WAS STILL BEING BILLED. SHE SPOKE TO SHAUN HACKLEY WHO ESCALATED THE ISSUE BUT STILL NO RESOLVE. THEY THEN INFORMED MY MOTHER THAT THE "FIRBE OPTIC LINE" THAT WAS INSTALLED WAS PART OF A TWO YEAR CONTRACT. I WAS SHOCKED TO DISCOVER THIS AS I WAS LED TO BELIEVE IT WAS SIMPLY JUST A LINE UPGRADE. NO WHERE IN THE TELEPHONIC CONVERSATION WAS THE WORD CONTRACT OR TWO YEARS EVEN MENTIONED. I NEVER AGREED TO ANY FORM OF CONTRACT AND FURTHER NEVER SIGNED OR EVEN GAVE MY VERBAL CONSENT. THIS WAS EXPRESSED TO THE MANAGER AND COUNTLESS OTHER STAFF AT CANAL WALK BRANCH. THE CALL WAS EVEN REQUESTED AS PROOF BUT TODAY STILL I HAVE NOT RECEIVED THE RECORDING. I WAS THEN TOLD THE CANCELLATION WOULD BE POSSIBLE BUT ONLY WITH ME PAYING A FEE AS THE CONTRACT WHICH I NEVER AGREED TO WAS BEING BROKEN. I OUT RIGHT REFUSED TO PAY THIS FEE AS THE CONTRACT WAS IN FACT **********. SHAUN FROM THE CANAL WALK BRANCH PUT A NOTE ON THE SYSTEM TO STATE THAT I WOULD NOT BE LIABLE FOR ANY FEE DUE TO THE FALSE CONTRACT. THE LAST STATEMENT I RECEIVED WAS ON THE 17 JULY 2017 WHICH INCLUDED THE "FEE" THAT I WAS NOT LIABLE FOR AND WAS SUPPOSED TO BE REMOVED. I NEVER RECEIVED ANY FURTHER STATEMENTS THERE AFTER WHICH LEFT ME BELIEVING ALL WAS RESOLVED. I THEN RECEIVE AN EMAIL FROM A LAWYER SAYING I HAVE BEEN HANDED OVER FOR AN AMOUNT OF R1486.15. THIS IS THE SAME ****ING CANCELLATION FEE FOR THE ********** CONTRACT THAT TELKOM THEMSELVES JUST ADDED TO MY ACCOUNT. I AM DISGUSTED BY THE QUALITY OF SERVICE THROUGHOUT MY ENTIRE EXPERIENCE. SOMEONE THAT WAS A LOYAL CUSTOMER WAS TAKEN FOR A COMPLETE FOOL BY THIS ****ING COMPANY AND NOW MY NAME AND CREDIT WHICH IS EXCELLENT IS BEING DRAGGED THROUGH THE MUD!!!! I AM NOT EXCEPTING THIS AND I WANT SOME IMMEDIATE ACTION BEFORE I TAKE THIS FURTHER AND CONTACT MY LAWYER FOR VERY CLEAR ***** ON TELKOMS SIDE!!!