********** contract

I had an issue where Telkom mobile started debiting money from my account since October 2020 because i had apparently taken two contracts and which i did not take , receive or nor sign any delivery papers. I went and reported the issue at Telkom Galleria and requested for the details of where the contract was opened and they refused to give the details and i left and the following month they debited and i went back again and the lady i spoke to advise that I do an affidavit and submit along with a bank statement and ID copy and I did and this was submitted to their ***** department and i received a case number (***7) and i went to enquire to about the status of the case for several times in three months and i was told the case is still in the queue and i kept going back with no luck until i went back on the 14/02/21 and I got a response that the case was closed on the 8th of February because they the account holder number(***) and this person picked up and drop the call and a message was sent, strangely i was not informed of this update on the case and my question was if you now have updates on the case why was i not informed? Their response was that they did not have my detail, strange enough to debit my account using my number and i had received calls from Telkom asking me to pay and even the affidavit had my address and contact details including my work number yet they fail to alert me on the progress of the case. I told them, it was not the number they called now, clearly this number belong to the ********* if only its a valid number, who took the contracts, they should have investigated further and yet they close the case and my name is arrears.