********** contract

I have just upgraded to LTE uncapped and requested an additional sim for my additional router when speaking to the agent who did the upgrade. Now today my router has a ref light. Called in to find out that that is my ‘new’ sim and old sim no longer works. I explained that on the recorded call I specifically requested an additional sim for my extra router given that I would need signal throughout the house. I was also told by Thandeka Mbatla that she can’t help me and I must phone the upgrades team. And that uncapped lte does not come with multi sim. I explained to her that this was the condition of my upgrade. This contract should thus be null and void and it was not entered into correctly. I am due for a mobile upgrade but definitely not going through Telkom.