********** Contract and NO FEEDBACK

<p>On 10 April 2016 when reviewing my Telkom Mobile invoice for April I noticed a 3rd contract on my statment which I never app**** for or requested. I contacted the call centre who could give me no information on this contract but informed me to report it at a branch and proide an affidavit stating I did not apply for this contract. A case was opened and I have heard absolutely nothing from telkom since. No follow up, no feedback, no urgency or concern at all. They did however proceed to deduct the R1100 from my bank account despite my sworn affadvit and multiple requests to prevent the ********** amount from coming off my account. Numerous calls to the call centre and visits to the Cresta brach have yeilded no results. Today is the last straw as over a month later the call centre informed me the case has not been assigned to anyone. The actions of Telkom have violated the Consumer Protection Act. The only thing more surprising than how a ********** contract could be opened in my name with no proof is Telkoms utter lack of urgency or ability to act on this ******* case and provide me with any constructive feedback. Please note I have not mentioned the waste of my time that this has been, the contradicting information that I have received from telkom staff, the snappy and arrogant responses from telkom staff, the inability for them to put me in touch with the call centre manager, or the financial strain of the additional R1100 that I have not budgetted for that has been taken from me from Telkom.</p>