********** Contract

have since 03 February 2020 been sending emails and even logged an query to my old telkom online portal and until even date no feedback or conclusion was received regarding the matter of this account that was opened **********ly on my name.

Attached is the documents that was submitted to your branch in The Grove mall on 07 March and still unti today you are debiting from my account - even after trying to stop or dispute the debit orders. I even went to my old Telkom profile that I previously had and logged a contact on there - still nothing.

To be clear and what needs to be done to resolve this matter: 1. I must be refunded for these debit order that is continuously going of from my bank account since these account/s was opened November / December 2019 2. The phones to be hardlocked/ blacklisted to never be used again 3. My name to be removed from your system or not be allowed to give out any contracts in future to prevent this from happening again 4. My name to cleared on the Credit Bureau

I have given sufficient time and done several follow-ups for this matter to be resolved. If I don't have my refund and confirmation that this is resolved I will definitely take this matter to the Ombud and my Attorneys.

Neither my Employer details or Cellphone number changed in the past year - why was there no confirmation done prior to giving out this cellphone contract and as you will notice I am in the Credit space and do understand the requirements before entering into a credit application between 2 parties.

I await your urgent response to this matter and will not leave it here.