********** contract accounts opened on my name, Telkom still bills me even after reporting the issue

<p>On the 07 November 2016 I contacted Telkom after noticing that I had an unauthorized debit order that went off my bank account and spoke to Lindelwa Sithole who confirmed that there were phone contract accounts opened on the 12th and 26th of Septermber at a Telkom Mobile store on my name. After doing a personal research I noted that there has been a ********** account that was opened under my name in one of the Telkom stores in Gauteng. I reported this with Telkom on the 08th November, provided all documents requested (My ID copy, Affidavit from police, proof of residence etc) and was given a case reference number: ********** 1. This is a case of Identity theft and I cannot share detailed information in this platform due to the sensitivity and legal process of this case, but the WORST thing about Telkom service in this terrible situation is the POOR way they have and still are handling this case. I have not received a single call or any form of contact from them with any feedback, I have to always call their uninformative call centre which does not help. On the 25th and 26th of November I had other 2 debit orders (that some up to +10 000) going off my account from Telkom Mobile AGAIN after having reported this issue and an investigation lodged by them, UNACCEPTABLE! I called Telkom again on the 26th November and spoke to Thandeka Shabalala and Regolotswe Molatsi who did not really give any concrete feedback except that there was nothing done yet on this case number ********** 1, basically it is not attended to hence I am still being debited. This is not only emotionally draining but also affecting me in so many ways, my credit record is already affected by these +- 10 000 debit orders going off my account. This is really frustrating, let alone disappointing that such a huge company can be so easily manipulated by ********** directly in store and still show no concern. If it this is not resolved immediately and my name cleared I will lodge a complaint with consumer protection.</p>