1 reviews | Active since Nov 2016
<p>Hi there,</p> <p> </p> <p>My troubles all begin 31 August 2016, when i received a debit order of R1610 from TelkomMobi, to my surprise i called Telkom to find out why they had debited money from my account (FNB). They said it's for my contract, for an iPhone 6 Plus which i opened on the 22 July 2016 at aTelkom store in Centurion. I then told then i did not open a contract with them. So they told me i had to send through a copy of my ID, proof of the debit order and an affidavit, of which i did sent on the 6 September 2016. I got no feedback so i kept calling then i was asked to send through my documents again which i did on the 20 September 2016, only then was i given a case number. Since then i have been the one calling Telkom asking for feedback as they keep debiting money from my account (different amount every month), To make matters worse i have now been handed over to NuDebt as i'm supposedly in breach of my contract and in arrears. Mind you Nudebt is constantly sending me messages. How does Telkom hand me over when they are still investigating my case, as this is a ***** case. They do not communicate with me, they keep debting different amounts from my account on a monthly basis for the last three months (last month it was R2500) and now they have handed me over.</p> <p>I need help please.</p> <p> </p>
Hello LLengana
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Noleen
Telkom Social Media Team.
Best regards,
Hello LLengana
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
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