********** charges, Not sending contract, and lack of cooperation.

I have had a Telkom mobile account since they were still 8ta, in November 2016 I received a call to upgrade one of my two contracts, which I did. In March I phoned to sort out an arrear amount and subsequent to that I have been billed R8, 50 for CLI which I never requested, nor do I have any need for this as the contract is a ‘Data only” contract. I tried in vain to have his sorted out since April 2017, and after several more calls and to my utter frustration I cancelled one of the two contracts in November 2017, and It was again at this time I requested a copy of my contract and for the CLI to me removed, this never happened. Subsequent to that I have tried to get copies of my contract and get my bill sorted out to no avail. Eventually on 18th June 2018 I got an sms relating to my account stating I was being handed over to the legal department for an arrear amount (I worked it out to around R 435), SO I phoned the accounts department AGAIN, to try and sort out my bill, I went through the same process of requesting my contract and tried in vain to have the CLI reversed, I was told this would be done, and a case number was sent re the bank charges on this account, (Case number related to bank charges for debit orders that were not successful) Incidentally I have been charged “As and when Telkom feels like debiting the account” for reversals as the debit order does not go through, even though I have told Telkom repeatedly the account in question has been closed since 2016 they still debit it, I’m under debt review and have no account to transact with, which is why I pay cash, they continue to debit and charge for penalties for this, and claim this is as per my contract, I think you get what the problem is here. On the 21st June I got a call from the legal department and I told them I had been in contact with the accounts department and was waiting for a copy of my contract, I then phoned on the 25th June I and requested my contract again, and asked for an updated invoice showing the reversal of the CLI I have been **********ly charged, I was told this would appear on my next invoice, So I waited, by this time my contract had been suspended (21st June 2018). On the 3rd July I got my invoice and to my frustration things did not reflect, or show any correction. So I phoned again on the 10th July, and was told they could not reverse the charges because the account was suspended, but would put in a request to do so ( ********** 3 if this is even a valid case number?) I requested the contract and was told “I would have to request it from sales by dialling 10213”, this was a first to me after several months of requesting this, I ask for the supervisor to contact me so I could make some suggestions about how Telkom could educate and train their call centre staff on operational procedures and not frustrate customers, I am still waiting for that call!. I was also told that in order to get my contract I would have to phone 10213 and select option3 (Option 3 is for fixed line queries, I’m on a mobile data contract) after several attempts and nearly and hour on the phone I got to speak to someone at cancelations who told me the only way to get my contract was to go into the store and request it, so on the 16th July I went to Rosebank (where I was told to go) and requested my bill be corrected and a copy of my contract again Reference ********** , On the 6th August I received yet another invoice, it shows arrears (which is not broken down explaining what it is for), it still shows CLI (No reversals) and they are charging me for my Data bundle which I CAN’T USE AS THE ACCOUNT IS SUSPENDED. So 6th Aug I have just come back from Rosebank again, I have logged a forth email to whatever department handles contracts and this time when I asked for a reference number I was told “they can give me one, for logging a call”, What the hell? One minute I get a reference number the next I don’t, no wonder Telkom has not sent me my contract they aren’t following any semblance of a process and probably can’t find my contract which is why I have not received it yet, nearly two years down the line.!!!!!!!! So guess what TELKOM, I’m not paying any further payments to you until. 1. I get an itemised breakdown of my statement showing all charges and what they are for, including penalties and reversal fees, interest, and showing the full reversal of all CLI charges as from April 2017. 2. A reversal of the data charge since the account was suspended, I’m not paying for data I can’t use and/or won’t be able to use as the account is suspended. 3. Copy of my contract, current for this device, highlighting the account details to be debited, my acceptance of CLI charge (WHICH I HAVE NOT AND WILL NOT EVER ACCEPT) and what my and your “Telkom’s” obligations are regarding the termination of this contract. 4. It is proven that a valid contract exists and a legible copy is provided to me as prescribed by law. 5. An opportunity to discuss this with a Telkom representative who actually has authority to resolve this matter once and for all. 6. Resolving and agreeing to the validity of arrear amounts if a contract is forth coming, failing that I will deem the “contract” to be nonexistent and therefore un in forcible and I will not longer be liable or prejudice further.