********** Charges From Telkom

Hi

I have a problem with Telkom, they have overcharged me with R 202 and when I enquire about is they disconnect their communication lines. A consultant by the name of Zanele disconnected me on Live Chat on the 15th of June after she tried to justify their overcharge. I normally pay my account before the date of payment, on the 23rd to be precise and the date of payment is the last day of the month. I paid my subscription on the 23rd of April 2020 and the payment reflected before the date of payment, Telkom says they are charging me for an unpaid debit order but the payment reflected on their side on the 23rd of April. I have done this for over 5 months where I pay before the date of Payment and I have never been accused of an unpaid debit order. The May 2020 statement shows that my payment reflected on the 23rd which is correct. I do not understand why Telkom attempted to debit my account at the end of April if the payment was already in the account. This is *****.