IB
Ivor B

1 reviews | Active since Feb 2013

12 Feb 2015, 09:12

********** charges for services never provided

I entered into contracts with Telkom for phone and ADSL services. I have never received services. Telkom is non-responsive to complaints and I have cell records proving that I have phoned every day for 8 days with no answer. I have hung on for an average of 10 minutes per call listening to their inane music. Walk in services simply refer me to their call centre. PATHETIC. I dont know what else to do. Consumer Commission says stand in line against Telkom. It is a monopoly and they have no power of enforcement over Telkom.

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Replies (1)
Telkom
Telkom's reply12 Feb 2015, 09:26
Official
Hello Ivorblumenthal,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM88024.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team