BP
Brendan P

1 reviews | Active since Jul 2011

06 Jun 2016, 10:17

********** charges added to Telkom Mobile invoice

<p>I received an SMS telling me I could upgrade my handset from Telkom Mobile and went to the Rosebank Mall store. I was told by the staff that, since it was April 26, my existing package would be billed pro rata for the month and the new contract pro rata for the few remaining days of April. Not true - I was billed for both handsets in April. On top of that, Telkom has decided to start adding a Caller Line ID charge to my mobile internet service! The charges began at R10.90 per month, and since I complained I was told an order would be put through to cancel this charge - which is over and above what I had agreed to in the contract - but it has not been cancelled. Now, strangely, it comes through at a reduced cost of R8.50. Caller Line ID on a wi-fi router? Come on - this is blatant *****.</p>

0
Replies (2)
Telkom
Telkom's reply06 Jun 2016, 12:47
Official

Hi RBG

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

BP
Brendan P's update06 Jul 2016, 07:50
Reviewer Update

I am still being charged **********ly and am now referring this to the ombudsman.