********** Charges

On the 04.11.2018 I received an account for ********** 71 with very high charges on it, the account was for R1600.12 where the account normally amounts to R100.26 I phoned in on the 5.11.2018 and a Lady in your accounts department just gave me a name of the person that was receiving gifted data from the phone, I informed her that these charges was unknown to me and she said she can block the phone for me, this was the only assistance I have received from the accounts department. I then went to my nearest Telkom on the 10.11.2018 and the Lady at Telkom told me to bring her an avidavit in order for her to open a case with Telkom. I went back to her on the 11.11.2018 and a case was opened Case Number ********** 5 but on the 15.11.2018 I got an email to say the case has been closed with no report as to why.

I Phoned the accounts department on the 15.11.2018 and got a detailed account form the accounts department, I checked every single transaction, I do not know any of the numbers that was used on the account. I then went to my nearest Police station and opened a ***** Case at the Villieria police station ********** . Case number CAS173/11/2087 and my case was assigned for investigation . On the 19.11.2018 I have sent an email to inform the accounts department that I have opened an ***** case and requested to be directed to the correct department to re-open my case but up to now I have not received any feedback from anyone at Telkom.

I would like Telkom to re-open my case and sort this account out. I will not pay for something that I feel I am not liable for. This account was never been used by myself or anybody in my family. If you check the charges on this account since the day it started you will find that it was the same every single month. I even sent an email to ********** ont the 28.11.2018 and someone read the mail on the 01.12.2018 but provided not response thus far. On Sunday 02.12.2018 I went to Telkom Wonderboom Junction to get info on the correct department but the Lady that assisted me said she does not even know who will be able to assist me with this account and I should just contact the accounts department. I do not know what more do these people want from me.