********** cellphone contract - employee *****

Someone **********ly took out a cellphone contract on my name. A debit order went off on 2 September which prompted me to contact Telkom. I opened a case with Telkom, and by 5 September I had sent them my proof of ID, proof of residence and an affidavit as requested. <br> <br> I have called Telkom so many times and used their chat service and every time I am told that the case has been referred to the ***** department and they will give me feedback. It has been more than 3 months. Every time a debit order goes through, I stop it. Now Telkom has handed my account over to debt collectors. They still haven't concluded their ***** investigation. This is completely unacceptable. I am sure the ***** came from within Telkom since they cannot even give me a recording of the call where I supposedly asked for this contract.<br> <br> I have referred the matter to Transunion and Experian. Transunion has already removed the contract from my profile. What can't Telkom do the same?