********** Cellphone Account under my Telkom Profile

<p>On the <strong>28th April 2016</strong> when the Mall of Africa was officially opened. I went to Telkom mobile to get myself a <strong>Smart Broadband Contract @ R199/month (10GB anytime data & 5GB Night surfer)</strong>. I was assisted by a guy called <strong>Mzwandile Chirwa</strong> from Head Office, however that sale was for <strong>Tebogo Msibi</strong>. I got all my documents as well as my welcome a SMS on the same day.<br />Apparently on the <strong>30th April 2016</strong> a Lady by the name of <strong>Veronica Ledwaba</strong> from <strong>Tembisa</strong> opened an <strong>iPhone 6s</strong> contract and it was linked to my Telkom Profile. She was register under my profile as if I was her employer. <br />On the <strong>15th May 2016</strong> I was debited with as amount of <strong>R1312.03</strong>. I thought to myself that was my initial fee for the Router since it was worth around the same amount. When I received my month electronic statement that is when I realised that I had 2 contracts on my statement hence such exorbitant amount on my statement. And then in <strong>June 15th</strong> an amount of <strong>R1475.00</strong>. These 2 months debits were almost for my years’ worth of my internet contract.<br />I called the Telkom Mobile call centre to log a query with regards to the over charges on my contract. I spoke to a Lady by the name of <strong>Nthabiseng Gwala</strong> on the 31st May 2016 she logged my First of many queries with regards to my refund. On the <strong>31st May I got my reference ( ********** 0).</strong> <br />In June I then decided to manually deposit money into the <strong>TELKOM ABSA</strong> to pay for my internet account since I didn’t want to be debited further. I used a payment reference that was allocated to me on my statement. <strong> ********** ********** 95030</strong>.</p> <p>The reason I kept paying for my service was that I didn’t want my Internet to be disrupted while trying to solve my case<br />I paid using the reference for July, August and September.<br />When I followed up on the status of my query I got through to <strong>Pisto Rakgakola</strong> he suggested that I make my Affidavit to indicate that an account was taken under my ID **********ly. I did my affidavit on 1 July 2016 and sent to 3 people <strong>Pisto ********** Nthabiseng ********** & Nomthandazo Mbewana ********** on the 3rd July 2016 together with my ID copy as well as my 2 invoices.</p> <p>Nomthanda indicated to me that such case have a 3 months Service Level agreement to be completed.<br />On the <strong>7th July</strong> I got a new reference <strong>( ********** 1</strong>) my 1st reference was still pending.<br />From then on I used to follow up on a weekly base to gather information on my queries. And then on the <strong>17th July</strong> I received the <strong>3rd reference ( ********** 1)</strong> I still had the 2 initial references still pending. July went by and August went by.<br />On the <strong>10th September 2016</strong> to Telkom Mobile store @ Africa mall to go and address the issue with the Store Manager <strong>(LG)</strong>. He once again told me that he is not going to issue with a new reference since I had 3 pending cases. He gave his word that he make all the necessary follow up to keep me up to date “none of which happened”. I then tried to personally call him. His phone was no longer answered.<br />Mid September my internet was disconnected due to outstanding fees on my 2 contract. Remember according to Telkom I had 2 contracts with them, since I was only paying for my R199 contract. The cellphone contract by Veronica had not been paid and she had used it up to an amount <strong>R7063.40</strong>,hence my service suspension.<br />On the 26th September 2016 I decided to go to <strong>Telkom Head Office (Techno park, Centurion)</strong> when I got there it was at entrance <strong>61 Oak Avenue</strong>. A guy by the name of <strong>Marco</strong> told me that <strong>NO CUSTOMERS ARE ALLOWED BEYOND THE GATE</strong>. However he assured me that he will take all my details and forward it relevant persons that would resolve my case.<br />On the <strong>10th October 2016</strong> I went to Telkom mobile Africa mall and I met again <strong>Mzwandile Chirwa</strong> and he managed to follow up on my case and reconnect me to my internet in 2 days. But when I tried to follow up with him he had also blocked me from call him directly to get further answers on my queries.<br />I just need to indicate that from the 1st reference I had received from Telkom since the 31st May.</p> <p><strong>Reference : Date :</strong></p> <p><strong> ********** 0 31st May</strong></p> <p><strong> ********** 1 7th July</strong></p> <p><strong> ********** 1 17th July</strong></p> <p><strong> ********** 8 Mid September</strong></p> <p><strong> ********** 2 03 October</strong></p> <p><strong> ********** 9 04 October</strong></p> <p><strong> ********** 0 04 October</strong></p> <p><strong> ********** 0 04 October</strong></p> <p><strong> ********** 2 11 October</strong></p> <p><strong> ********** 0 25 October</strong></p> <p><strong> </strong>I'd like to find when should I expect my refund. Since my query has dragged for a rather long time to get it closed.</p> <p> </p> <p> </p>