********** Cell phone contract

I am very much upset with Telkom, because I laid a complaint regarding the *****elent cell phone contract which was done on the 4th of September 2015 , someone said they would come back to me, no communication what so ever, this is my second attempt to write to Hellopeter there is no progress from Telkom. Telkom is just quiet, the next thing they will want to debit my account mean while this *****elent phone doesnt even belong to me. Im very much dissapointed, maybe i should take this to the media so it can be resolved. This contact was done in South Gate mall so this means someone in that branch is not doing they job or they just ignoring this huge problem which I have.