********** case with Telkom

On the 10th of September 2021, I received an SMS from Telkom's lawyers stating that I need to settle an account of R24 486.77 before 3pm. With Panic I called the lawyers and requested more information of this as I was not aware of such. They told me that I would need to send them various documents that included, my Proof of Address, ID and affidavit. Which was sent to them and Telkom on the same day and a ***** case was opened with Telkom. First case no: (***0) second case number (***6)

From then I have been following up on this, and Telkom has been giving me excuses that they have not received any documents and I must send the documents again.

I would like some clarity on this case as debt is appearing on my credit record which is very disturbing as I have never used Telkom as a contract or even prepared.

This is also a breach on data privacy which Telkom is not taking serious with the POPIA act being live. I would like to know how does Telkom open contracts without the person the contract being giving out to is not there to sign or there is not signature confirmation? There is basically no paper work in place.

It is over 2 months and I would like to open a ***** case with the police because I was told that I need to wait for the ***** case at Telkom to be closed before I could open a case at the police station.