********** billing and account handling

We canceled our account 1 Nov 2016 by filling in the cancelation form that Telkom provides. Yet our account didnt get canceled. Around June 2017 we phoned in asking why our acount has not been cancelled. We kept paying every month up till then. Then after we got no response from Telkom we stopped paying. Then we proceeded to go to the telkom store and escalating the problem. After 2 months of going in every week finally the account was cancelled. But there was the fact that we sent in the cancellation letter in November 2016. That means that we should get refunded from January till July even telkoms system shows that we cancelled in November. After another 3 weeks of going to the telkom store twice a week got a call from the Head Office that says that we kept on using the line so they wont give us any money back. This is absolute ***** and *****ing from customer and as we and telkom have the cancellation letter from November on file. The lady said that we should have unplugged our phones and internet and not used it from December. What nonsense since Telkom didnt stop sending us a bill and we didnt stop paying until July. Just because they gave the service and people used the line to phone us and we didnt unplug the line and phones now we are responsible for fees that should have stopped December. Its breach of contract and we have proof of everything.