********** billing

I went to the Telkom Store on the 21/03/2018 and requested a cancellation on both my Telkom Subscriptions. Few days later I dialed *188# on both my sim cards and saw a whole bunch of extra subscriptions that I did not purchase, it was FreeMe IM data, 300 smses, LIT Music bundles, 900 minutes and the same happened with my other Telkom sim card.

This is now my 24th month and I was intending to cancel my two contracts, not get a heck of a whole lot of extra subscriptions???? I went online and also saw that my bill had DOUBLED!!!! I went via online chat and was told I purchased these, I certainly did not!!!! I expressed my concerns to the agent but land up being told I must just wait for my bill.

This is a HUGE problem and I have now stopped using my sim cards completely. I did not purchase any additional products, check my history.

It's actually scary that it has come to this, I have serious doubts of ever taking another BIG DEAL contract out with your company as now it has become a haven for ********** purchases.