********** behaviour and totally *********** "service" staff

<p>i have been contacted by T-connect in January to sell me a LTE deal for 100GB data which would have been just what i needed at home for faster internet. Unfortunately for me the sales person from T-connect made me this offer although it doesn't exist as i found out once the modem was delivered by Mobile Talk. When i queried why the contract stated that i will only receive 50GB monthly i was told that there is no 100GB contract and I immediately cancelled the contract over the phone.</p> <p>i insisted that someone makes the effort to listen to the recorded calls but to no avail.</p> <p>Mobile Talk came to collect the modem after a week or two and i received a sms weeks later that the contract was cancelled. That took me around 10-12 telephone calls due to totally inefficient call centre staff.</p> <p>But to add insult to injury i received now a bill from Telkom which i am still battling to get reversed as one just can't get a person on the phone who understands my issue and is willing to help.</p> <p>One lesson learned. Never again will I consider to enter a contract via telephone and as soon as I can, I will cancel all and anything which has the name Telkom on it.</p> <p>I think the worst in customer service nowadays is that one cannot speak to the people who have enough brain and muscle to make a decision and do what is necessary to bring a situation like mine to an end. I have decided that I cancel the debit order and see what is going to happen...Telkom sux totally!!</p> <p> </p>