KN
Kashen N

1 reviews | Active since Feb 2017

16 Feb 2017, 07:15

********** and unauthorised debits

<p>My name is Kashen Naidoo I have had my account debited by telkom for the last few months. I don't have any contract with this service provider. Last year sometime there was a call centre that called me and offering me a wifi router I accepted it and when delivered it was not the item that was discussed so I returned it the next day and cancelled it with the agents that sold me the device and they told me that I would have to pay the delivery cost I was fine with that and it was debited the end of that month. But after that every month since then I have been debited and this is not on after speaking to call centre agents still no joy. I am disgusted with this service if this is not resolved this week I am getting legal advice and I will sue this company.</p>

0
Replies (2)
Telkom
Telkom's reply16 Feb 2017, 11:13
Official

Good day Kashen,

Please note that both contracts were cancelled. Your query has been sent to our Billing team for assistance with Billing that is still going on.

Your reference number is ***9.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

KN
Kashen N's update16 Feb 2017, 19:07
Reviewer Update

Good day Busi

I have had the same response previously and still no joy if this is not resolved with immediate affect I will take legal action against Telkom and this will result in bad reputation for this service provider. I will like a response with a contact list of people that can help me by tomorrow 17/02/17

Regards

Kashen Naidoo