********** and PATHETIC SERVICE

I've had probably what one would regard as the most saddest excuse for an experience with this company called Telkom, I ordered a Huawei P20 Pro on the 23 of May 2018, on this telephonic conversation I was told they would debit funds of my account to a total of R599.00 which would be my monthly premium for this contract, I was advised that the process would take no less than 48 working hours, only a week later after I followed up with them telephonically did I get this debit go off, "YAY my phone is on is way I thought, I could not have been more wrong". today is the 14th of July and am yet to get a satisfactory response from Telkom let alone get a person to tell me where my phone is and who will be responsible for my compensation, I have called so many numbers I have lost count, you call one line and they tell you they are not the department to deal with, they give you another line and you either wait for years or not get a response at all, these are the numbers I was given by God knows how many agents I dealt with calling this idots, 10213, ********** 387,081180, ********** 482 and to date I'm being sent from pillar to post, 3 weeks ago I finally decided I cannot deal with this calling I went into a Telkom store, to my surprise they themselves do not know who can help????? (what the hell is going on here then? whose running this show?, anyway this person tells me I must call a Cape Town number, the saddest thing is that when I dial this number it says the number does not exist, now you can imagine how I feel, I was also provided an email address ********** send this person an essay explaining my story and guess what, ZERO response once again all I got once again a week later is a text saying . . . and I quote "Your query will be attended to. Your case number is ********** 0. . . Thats the last I heard from these people, MANDO and MATTEW I want my money back, this is not the end of this. TRUST THAT!