MG
Megandri G

1 reviews | Active since Sept 2014

04 Apr 2016, 10:38

********** Advertising -Misleading Customers

I have placed an online order for Data bundle deal for R99 , I am now waiting over a month for my data bundle package, Everything has been a approved including a R100 debit order that went off my account.<br> I have now been debited for a package I have not received!<br> I have called the online call centre numerous times and the phone just rings , when I called customer care they cant help me.<br> I eventually got a hold of your online department to be advised by the consultant there is no stock!!!<br> I am now paying for a package i do not have!! Telkom should read up on the consumer protection act has it is ******* to charge a customer for something they have not received.<br> TELKOM SERVICE IS PATHETIC!!! No one calls back and no one will respond to this hellopeter report .<br> I will be taking legal action against Telkom !!

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Replies (1)
Telkom
Telkom's reply04 Apr 2016, 11:58
Official
Hello Govindsamy21,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM211733

Regards
Luleka
Telkom Social Media Team