********** additional account

********** account added to my existing Telkom account profile.

Have called to request how it was authorized in the first place - they can't say.

Requested cancellation telephonically weeks ago. They agreed to cancel BUT Account still active. Telkom now require an affidavit, proof of address, ID etc. etc. to cancel (not mentioned in previously).

Question: How could they create the account without these documents, but now need them to cancel it?