1 reviews | Active since Oct 2012
********** activity on my account and bad service from Telkom *** Morris Makhoro)
<p>I had a data contract with Telkom which ended in 2013 and I took another one via Selldirect in 2013 for twenty four months. What selldirect did was to misrepresent the facts and sold me a dead wood. I paid for this contract for twenty four months until July 2016. On the 06 July 2016 I contacted Telkom and was informed that my contract had expired and was running on a month to month. I then instructed them to cancel it but was informed that I needed to send a written request to ********** , include the cancellation form and my identity. This I did and got a reply that says my email was received and someone will contact me within 21 days. No one contacted me and on the 01 August 2016 aI noticed that my bank account was debited by Telkom. I contacted telkom and was told that my account has been cancelled and the 01 August 2016 was my last payment. I insisted that Telkom send me an email to conform the cancellation. Crystal van Koller send me an email confirming that my account has been cancelled. On the 01 September 2016 I noticed that Telkom had again debited my account. I called Telkom and spoke to Rolsto Gladwin Paulsen. He promised to investigate and feedback to me. I am still waiting. Today 15 September 2016 an amount of R641.29 was debited by Telkom from my bank. I contacted Telkom and now have been told that I reinitiated a new contract. No one has effer spoken to me about extending my contract at Telkom for an additional 24 months or longer. I have logged a call with Telkom ( ********** - Queen Mhlongo) who informeed me that her manager is very busy and cannot speak to me. I am very frusted with Telkom. First they *****ently extended a contract without my knowledge and no manager is prepared to listen and resolve my call. I have instructed my bank to reverse the R641.29. Telkom is a very bad and lack customer service. I pitty people like Queen Mhlongo who tried her level best to help but does not have the power and can only log calls and to me she does npot even have a backing of her lousy manager who cannot even give her support. I am also going to appeal to ICASA about this issue. Telkom service is bad. How can they extend a contract wothout communication with the customer. The reason why I am am appealing to HelloPeter is because there is no joy in contacting Telkom as they have a turnaroung of infinity. No one ever gives feedback. By the way I have another mobile contract with Telkom which I seldom use. The Telkom rates are not bad but their service STINKS. Morris Makhoro</p>
Thanks I hope at last something will be done.
Regards
Morris Makhoro
**********Thanks I hope at last something will be done.
Regards
Morris Makhoro
**********Good day Moenieb,
I was contacted by Veronique Botha and we resolved that since the contract was to expire in February 2017 I will pay via EFT for September 2016 and from Oct 2016 it will be normall payment via the debit order. I have emails of our agreement with Veronique Botha which I can make available to Telkom anytime. Telkom did not follow our agreement and debited my account with R888.00 whic I reversed from my bank. On Tuesday Telkom debited my account with R450.00 and on Wednesda Telkom debitted my account with R11330.32 which I requested my bank to reverse as this is crazy. Telkom has been a nightmare for me and I hate the inefficincy and incompetency that goes with Telkom and most of its staff.
On wednesday I called 081180 and spoke to Sithabiso Hlongwane, Customer Service Representative, PostPaid Department and emailed him all the communication with Veronique Botha on ( ********** he promised to call me with the feedback. Today is Fridat and noting has happened? Today I called 081180 and spoke to Lesego Khonkhe and requested her to escalate my reference ********** 4 which was logged in September 2016. She came back and said there managers are not available and she cannot escalate my query. YA NEH?????? THATHA TELKOM YOU REALLY ARE INEFFICIENT and lack integrity. Morris Makhoro ********** 403
is debiting me for other usage and for the money collector because my account is in arrear since
Good day Moenieb,
I was contacted by Veronique Botha and we resolved that since the contract was to expire in February 2017 I will pay via EFT for September 2016 and from Oct 2016 it will be normall payment via the debit order. I have emails of our agreement with Veronique Botha which I can make available to Telkom anytime. Telkom did not follow our agreement and debited my account with R888.00 whic I reversed from my bank. On Tuesday Telkom debited my account with R450.00 and on Wednesda Telkom debitted my account with R11330.32 which I requested my bank to reverse as this is crazy. Telkom has been a nightmare for me and I hate the inefficincy and incompetency that goes with Telkom and most of its staff.
On wednesday I called 081180 and spoke to Sithabiso Hlongwane, Customer Service Representative, PostPaid Department and emailed him all the communication with Veronique Botha on ( ********** he promised to call me with the feedback. Today is Fridat and noting has happened? Today I called 081180 and spoke to Lesego Khonkhe and requested her to escalate my reference ********** 4 which was logged in September 2016. She came back and said there managers are not available and she cannot escalate my query. YA NEH?????? THATHA TELKOM YOU REALLY ARE INEFFICIENT and lack integrity. Morris Makhoro ********** 403
is debiting me for other usage and for the money collector because my account is in arrear since
Good day Moenieb,
I was contacted by Veronique Botha and we resolved that since the contract was to expire in February 2017 I will pay via EFT for September 2016 and from Oct 2016 it will be normall payment via the debit order. I have emails of our agreement with Veronique Botha which I can make available to Telkom anytime. Telkom did not follow our agreement and debited my account with R888.00 whic I reversed from my bank. On Tuesday Telkom debited my account with R450.00 and on Wednesda Telkom debitted my account with R11330.32 which I requested my bank to reverse as this is crazy. Telkom has been a nightmare for me and I hate the inefficincy and incompetency that goes with Telkom and most of its staff.
On wednesday I called 081180 and spoke to Sithabiso Hlongwane, Customer Service Representative, PostPaid Department and emailed him all the communication with Veronique Botha on ( ********** he promised to call me with the feedback. Today is Fridat and noting has happened? Today I called 081180 and spoke to Lesego Khonkhe and requested her to escalate my reference ********** 4 which was logged in September 2016. She came back and said there managers are not available and she cannot escalate my query. YA NEH?????? THATHA TELKOM YOU REALLY ARE INEFFICIENT and lack integrity. Morris Makhoro ********** 403
Good day Moenieb,
I was contacted by Veronique Botha and we resolved that since the contract was to expire in February 2017 I will pay via EFT for September 2016 and from Oct 2016 it will be normall payment via the debit order. I have emails of our agreement with Veronique Botha which I can make available to Telkom anytime. Telkom did not follow our agreement and debited my account with R888.00 whic I reversed from my bank. On Tuesday Telkom debited my account with R450.00 and on Wednesda Telkom debitted my account with R11330.32 which I requested my bank to reverse as this is crazy. Telkom has been a nightmare for me and I hate the inefficincy and incompetency that goes with Telkom and most of its staff.
On wednesday I called 081180 and spoke to Sithabiso Hlongwane, Customer Service Representative, PostPaid Department and emailed him all the communication with Veronique Botha on ( ********** he promised to call me with the feedback. Today is Fridat and noting has happened? Today I called 081180 and spoke to Lesego Khonkhe and requested her to escalate my reference ********** 4 which was logged in September 2016. She came back and said there managers are not available and she cannot escalate my query. YA NEH?????? THATHA TELKOM YOU REALLY ARE INEFFICIENT and lack integrity. Morris Makhoro ********** 403