********** activity from Telkom

Hello Peter is my last recourse before I lay a charge of ***** against Telkom. At the end of March 2018 I upgraded an existing 5gig a month data & small router package at Telkom to the March 2018 Special (Telkom Big Deal 10Gig for R139 / month - billed as Smart OneRate Deal). On the last day of that month I app**** online for an additional “Big Deal” package. A consultant phoned me a few days later. I asked if I could get the March special seeing as it is already the next month. She assured me that it would be fine. We went ahead with the transaction. About a month later I discovered that Telkom had given me the “Big Deal” package but erroneously the second package was the “Smart Internet 500”. After an endless amount of calls to the helpline I eventual got a consultant. Oh my &%&#@% was this helpful! A number of calls (or attempted calls) followed. I eventually logged a dispute online 2018/04/25 (ref no ******xx). Over the months a called the helpline to follow up. I logged a second compliant over the phone (ref no ******xx). On 2018/11/22 I followed up on this. I was told to go online, link account I want to cancel, and then cancel it. Seriously? If this is not resolved asap I will lay a charge of ***** against Telkom. PS: No matter how awesome the Telkom Deals are, they're not worth the pain. Had 2 awesome years followed by a year of hell.