********** activity from telkom

I'm received a sms in January 2018 stating that I can upgrade my Telkom mobile contract that I had for many years. In February I went to 2 Telkom stores to do the upgrade. In both instances I was told that they can not do the upgrade as there was an error on the telkom system and my upgrade option was greyed out. On both occasions a fault was logged. I was told that someone would get back to me within 72 hours. No one ever did. I spend hours on the phone with telkom and eventually the problem was rectified and I could do the upgrade. I upgraded telephonically to a free me 10 gb package only without a phone that costs R399 per month. At the end of February I recieved a telkom account of R 5300. Included in this account was a device obligation fee of R 4700. I emediately queried this and was told that it is because I took out a smartcall 100 contract...which no longer exist by the way...and that I got a phone and then cancelled the contract the same day. This was totally false. The second time I contacted telkom I was told that the person that did the upgrade made a mistake and cancelled a faulty contract he opened. I sent about 50 requests to the telkom sms fault line during the past month and spoke to about 15 different people...all saying that they will come back to me. To date I haven't recieved any feedback from telkom. After I told several people at telkom that a debitorder of that amount will not go through my bank account due to limited funds..they put the debit order through on the 15 th of February for R 5300. I only signed a debit order for maximum R500 per month. My bank account is now in arrear and the bank is threatening to return the debitorder. This will cause me to have a bad reputation at my bank. I was already charged a fee for my bank account going in overdraft. Today after a month I phoned telkom again and was told that my case has not been tended to yet. I suspect that someone in telkom ********** took a contract out on my name and recieved a phone and then cancelled the contract leaving me to pay the cancellation fee. The debit order that went of my bank account is also ********** as I signed a debit order for maximum R 500. I insist that telkom refund me, pay the bank cost and write a letter to my bank stating its a fault from their side. If this is not resolved asap I will lay a charge of ***** against telkom as I have all correspondence and voice recordings on record.