********** activity and theft

Yes I understand that I still need to pay for my phone while it is in for service, but the phone has been in service since the 29th of March. SO if my phone is with Telkom till December I still need to pay every month for a service and a phone that is not in my posession. I was told the phone will be in service for two weeks. I have lost money and missed appointments becuase my phone has been with Telkom for so long. I am not getting any updated from Telkoms side. Everything I know about the status of the phone I was the person that phoned to find out what is happening. I was not informed by Telkom that I needed to submit an affidavit when I booked in the phone. So a week went by without any notice from Telkom so I phoned and was then told, they can't book the phone without the affidavit. Then the quote expired that was sent to the insurance company. Somehow that quote expired after I had to phone to find out what is happening. That is another week that went by. I was then told to pay the excess amount due, so when the quote is resubmitted the payment is already made and the phone can be sent for repairs. I made the payment on the 10th of April. Nothing has happened since and today is the 4th of May and I still don't have my phone. Neither Telkom nor Finrite is delivering for a service I am still paying for every month. My number is ********** 916. My ID is ********** 084082. I have phoned so many times and have spoken to so many people that I can't even keep count. I have been to the Cresta branch twice already and they can't help me either. About 3 emails have been sent to ask the repair people to prioritise the phone because it has been booked for so long. I have not been kept up to date about the status of the phone and where in the process it is. I feel so helpless and frustrated I don't actually know what to do. Every person I talk to either at Finrite or Telkom customer care or in the store promises to find out what is happening and will find out when I will be getting my phone back. I am so gatvol and disgusted by the bad service. I left Vodacom because of bad service like this and a problem that took them 3 months to solve. I went to Telkom and have only had good experiences up till now. What can I do to get my phone back?