********** activity and lack of customer service

Yet again Telkom fails to provide simple customer service. on the 15th my husband and i went to the Mall of the South branch to upgrade my phone and the gentlemen who was assisting us (Tumelo) advised that I qualified for an upgrade and took my finger prints, made a copy of my ID and asked me to confirm my banking details (Bidvest Bank). We completed this process and he upsold an additional 80 gig router to us, he advised that the Huawei Y9 was out of stock but they were expecting a delivery latest by Friday the 18th and he would give me a call. He called the next day and advised that we can come and collect the phone, whilst driving to the mall after work I got another call from Tumelo saying we can only collect the phone the next day as he had given it to another customer. We went back to the shop on the 17th and were assisted by a lady named Gointse, whilst confirming my details on the system she found that Tumelo used my old Standard bank account details of which the account is nolonger active and he was made aware, and he did not attach my documents when completing my application. We were than told that the Telkom BDS system does not pick up the Bidvest Bank and that's funny because Telkom is currently debiting my account. Gointse said that because it was late she would escalate the matter and come back to me with the outcome. On the 18th I got a missed call from the Telkom store and when i called back the lady at the call centre said she would log a request for Gointse to call me back and she further confirmed that the query had been resolved and we can collect the phone if it is in stock. We went to the store again after work and when we got there Goinste said that she had not received feedback and would get back to me. My frustration is because we drove twice to the store for nothing because 1 Tumelo was just chasing sales and did not do his job properly and Gointse could have at least attempted another calls, leave a voice message or sms me to avoid this fruitless up and down. If Telkom is already debiting me why is upgrading an issue? If this this matter is not resolved I will return the router and I refuse to pay for the data that has been used thus far, THIS IS PATHETIC SERVICE.