********** activity

I am utterly disappointed in the service I am getting from Telkom, I recently discovered that there was ********** application for 2 Galaxy 8 phones on my account with Telkom opened in Klerksdorp therefore spending up to +R40 000 on my account, how I found out was through a debit order which was debited an amount of R3516 on 01/02/2018 and when I called the Telkom call centre (waiting on the line for 2 hours just to get through to someone) I was then informed that there is a pop up on the system "suspected *****" no one has cared to contact me and informed me of the suspicious activity, I asked the call centre agent that was assisting me on a way forward of which he gave me the ***** alert email to direct my complaint to, when I did that no one responded to my email until today 05/02/2018 no response from them. I then decided to go to the Telkom store at Centurion Mall where I was given attitude by the staff members and at some point a call centre agent which I was made to contact threatened to drop the call because I demanded to speak to the Supervisor. On Thursday 01/02/2018 I submitted an affidavit with all the required documents to open a case and up until now my case has not been attended to, my contracts have been terminated and I have no access to any of my services that I am paying for. Today I went back to Telkom Centurion to request reactivation on my accounts but the store manager was unable to assist as well. This is uncalled for and therefore have no other option but to terminate all my contracts with Telkom.