MO
Michelle O
1 reviews | Active since Oct 2017
19 Oct 2017, 13:28
********** ACTIVITY
I have another subscribers subscription going off per debit order on my bank account. I have enquired with Telkom and NOTHING has been done about this. Everytime one phones to follow up you are unable to get back to the person that helped you previously.
I spoke to a Daviyan who confirmed another subscription, different person with different name, different ID with MY bank details attached to the profile.
I am going to make a case at the police station today as I NEVER gave authority for this subscription to come off my account and TELKOM seems disinterested in assisting me.
I will too further explore my options as I am not leaving it here.
Telkom will never see me as a customer again. EVER.
Helpful (0)
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Replies (2)
Telkom's replyOfficial
25 Oct 2017, 07:51Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply25 Oct 2017, 07:51
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
MO
Michelle O's updateReviewer Update
20 Nov 2017, 17:00Good day
I have explained the situation over and over.
My ID nr is ***. Michelle Ann Gerber. I have 1 contract for x2 tablets at 89.99 per month. It is a capped 1gb each. Monthly an amount of between R180 and R230 goes off my account for this.
There is however a 2nd debit order that goes off my account as well - which is NOT mine. I don't know whose it is - I have no detail on this. All that I have a debit order reference number that should lead you to who this transaction is for. The reference number on my bank statement is
TELKOMMOBI***.
I spoke to a lady in your call centre who confirmed that these transactions are not for my account. I cannot trace her again and she didn't get back to me.
I would prefer to speak to a competent person who can address my problem as I am way over my head with frustration with Telkom.
My contact number is *** or ***.
look forward to your reply.
MO
Michelle O's update20 Nov 2017, 17:00
Reviewer Update
Good day
I have explained the situation over and over.
My ID nr is ***. Michelle Ann Gerber. I have 1 contract for x2 tablets at 89.99 per month. It is a capped 1gb each. Monthly an amount of between R180 and R230 goes off my account for this.
There is however a 2nd debit order that goes off my account as well - which is NOT mine. I don't know whose it is - I have no detail on this. All that I have a debit order reference number that should lead you to who this transaction is for. The reference number on my bank statement is
TELKOMMOBI***.
I spoke to a lady in your call centre who confirmed that these transactions are not for my account. I cannot trace her again and she didn't get back to me.
I would prefer to speak to a competent person who can address my problem as I am way over my head with frustration with Telkom.
My contact number is *** or ***.
look forward to your reply.