********** account Telkom

Good day At the end of January 2021 I noticed a debit order going of my bank account. I went to Telkom Centurion and reported this to the sales lady. I explained to her that I do not and never had any mobile accounts with Telkom. She made a call and I was told that I will be called back in 15 minutes(still waiting for that call). I reversed the debit order and it was re submitted under a different number. The next month the same happened and again I went to the same Telkom shop. The sales person printed docs for me pertaining to the account and even to him it was clear that this was a ********** account. He advised me to open a case of ***** with the SAPS and then he could escalate it to their HO. I went to SAPS Littleton and was advised that I cannot open a case unless I know where the act took place. Well I cannot as I have no idea. I tried calling Telkom but to no avail. A month or 2 later I received a call for debt collectors and explained all to them They gave me an email and I submitted all to them I even got confirmation of a ********** account REF no. ***3:#40600. Nothing has happened up to now And it is affecting my credit score and costing me money as I have to reverse debit orders always with different amounts.I never gave them permission to effect any debit order on my bank account. Capitec is aware of this as I also submitted an affidavit to them but still the debit orders happen. Please advise Regards Neels