********** Account sent to debt collecting agent

A ********** account was opened under my name in 2014 from one of the 8ta outlets in Gauteng. Upon discovering this ***** in early 2015, I immediately contacted Telkom to inform them. After their investigation, it was discovered that this was indeed a ********** account. An apology letter was then issued to me on the 27th of March, 2015. It was clearly stated on the letter that I am not indebted to Telkom and that Telkom has requested the Credit Bureaus to update and remove the account from my profile as service was opened **********ly and that listing was done in error. But now all of sudden M receiving calls from your debt collecting agent saying my account is in arrears and I should make arrangement for the payment of the account.<br> <br> M humbly requesting you to update your records accordingly. Tell your debt collecting agent that I don't owe you and they must stop harassing me.<br> How long should I be pushed for your poor internal control?