********** account, Pathetic service!!!

On the 28 Feb 2019 my account was debited by an amount R7767.01 by Telkom Mobile. When I called them to query it was realised that a ********** account was opened in my name. The agent advised that a ***** case was opened to investigate this I have NOT received any form of communication from Telkom regarding the progress of this case. I have been following up with them and I keep being told that the case is still open Today my line has been suspended as a result of the huge outstanding amount due to the ********** line. I called the call centre to have my line unsuspended as I can't afford to have my line suspended and I also feel it's unfair because I have paid what I have used and the fact that someone was able to de***** them is a weakness on their internal controls and I shouldn't have to suffer for that. The Call Centre is completely useless. I am so dissapointed with the service. It is sooo Pathetic. It's been 2 weeks of not getting any assistance. I am worried that another huge debit is going to go off my account while Telkom is still investigating. I have been a Telkom Mobile customer for a long time bu t I want nothing to do with this company now!!!!!