********** account opened with Telkom.

There is a ********** account opened on my name with Telkom Mobile. I picked it up at the end of October when a debit order has gone of my bank account. On Sunday the 1st November I went to the Telkom store in festival mall to find out what has happened. They then told me I have an account with Telkom Mobile with 2 routers and it was opened online. I never opened these accounts and no routers or sim cards was delivered to me. I was advised to contact the call center. I did so and was asked to do a affidavit and send it to them with some other documents as well.

I did so and also went to my bank and had the debit order reversed. The call center did reply to me with a case number which I have. I have have contacted them again to follow up as I am not getting any feedback. On Friday the 13th Telkom again debit from my account this time almost double the amount. I went to the bank and the banker tried to help me and called Telkom call center to find out what is happening. The call center agent said it will be escalated and I will get feedback this week. It is now a week later with no feedback!!