********** account opened under my name

On 25 April 2016, Telkom mobile debited my account with R2,563.28. I have never had an account with Telkom Mobile in my life. I called their Call Centre and discovered that my name, surname and I.D number are registered on their system. I asked them to email me the contract they had concluded on 24.03.2016, but they had no record of it. They don't have any of my contact numbers on their system and the physical address under this contract is for someone in Alberton. I was transfered to a complaints manager by the name of Nonkuleko Buthelezi, who said I must go to a police station and get an affidavit before they can do anything. I went to the police on 29.04.2016 and got the affidavit. Now the email address Nonkuleko gave me does not go through. I called the call centre again and they also sent an email to her address for her to get back to me. Telkom mobile, can u Pls get back to me? I've got the affidavit now, can u call me bk so u can start an investigation into who opened an account using my I. D number and how you verified this person's information before debiting my account. Thank you My contact number is ***.