********** account opened no want to help

Three or four months ago I discovered that Telkom was debiting my bank account, I went to Telkom Festival mall where the assistant advised me that 2 iphones was bought on my name in Cape Town I obviously disputed the claim and was advised to open a case I immediately opened a case and provided them with my case nr etc....<br> To my surprise I have not received a call from head office and ***** dept......<br> I went to the branch again to enquire if any docs was uploaded in Cape Town as I was informed that was common practice, guess what no docs uploaded....<br> I have to go to the bank monthly to go and reverse the debit order and it's costing me money, Telkom can you pls get your act together and sort out this mess my itc that use to be good now has a dent because of 3 missed payments I couldn't even get a loan to bury my dad whilst waiting for my insurance company to pay out.<br> Pls just sort out this mess