********** account opened in my name...

I have complained lodged a complained about my Telkom contract since last year but still my case has not been resolved. They gave me email address to send my documents and the emails come back , cause their mail is full. Am really disappointed as this has affected my credit record and the worse part they keep on doing debit orders on my account for the account a don't have. Telkom has a bad services and am really disappointed and I feel that this has been going on for to long since late 2017. I will take this to my lawyer cause my cause am dealing with *********** company . I don't need their stupid apology , this is a sh,...t company... I want answers and for my name to be cleared