********** account opened

I had a horrible experience with Telkom, they sold me a second contract saying it's a replacement. On the 12th of February I received a call from Telkom and a consultant by the name of Nicolene Naidoo who said Telkom has realised that I'm not using night data bundle n they would like to reduce my monthly payment by giving me less night data, I told her I don't want another contract n she said I won't have 2 contracts as she is replacing the my initial plan. She then said I'd have to call in for activation and deactivation, after the arrival of the new router on the 26th of February I received another call to activate the contract however it was not a convenient time for me to speak and I requested a call back, the account was activated without my consent. when I called in to deactivate I was told the is no such thing as replacement this is a new contract. I went to Telkom store in Centurion mall for assistance n I was told they can't assist with cancellation as it's only done online. I am so angry as the online service is not user friendly, consultants in the brunch can't assist and the is no telephone service for cancellations. On the 1st of March I went back to the brunch and I was told the person who called me Nicoline Naidoo is from a 3rd party company, of which is something she did not disclose, she said she was calling from Telkom and she had my details including data usage, I don't understand why would Telkom give such information to a company that does not comply with disclosure requirements. The is no honestly and Integrity... I am now seating with 2 WiFi routers 40 gig data which I don't need and I am not prepared to pay 2 contracts. This is *****. Call Re IG2020.

People please be aware of phone calls from Telkom trying to change your parkage it's a **** and it's very difficult to get our of this due to poor service from Telkom...

As for you Nicole Naidoo I don't know how you sleep at night....