********** account opened

A ********** account had been opened up on my name in 2011 and an amount was pending since then. I have never taken up any mobile contract with Telkom and was not contacted for any outstanding amount. I recently app**** for a contract with Telkom and suddenly this amount popped up on there system and on my credit score . I cannot apply for anything as they have still not resolved this while my name is listed as a default with my credit bureaus. For anyone looking to take up any contracts with Telkom please do so with extreme caution as if you encounter any billing related issues like this I fear you will not deal with any competent people from Telkom. There services are the worst....