********** account on my name

I app**** for vehicle finance and I was declined due to the ********** Telkom account of around R5000 appearing on my name on trans union. Reason for why the application I declined it due to affordability, the truth is affordability is not an issue, it is this ********** Telkom account of around R5000 on my name which impact my application negatively.<br> <br> I was advised at the bank to get a letter from Telkom stating that they are aware of the case and it currently under investigation. I called Telkom on Monday and asked for the letter urgently and I was told of 72 hours turnaround time, up to today I have not receive the letter... I have lost the car. My letter Requesting case number is ***4.... I am eyeing another car, I need the letter. My life is a mess, I cannot now apply for credit.<br> <br> By the way, I logged my ***** case in August, we are now in December, the issue is still not resolved<br>