JB
Jaques B

1 reviews | Active since Aug 2014

26 Feb 2015, 15:30

********** Account not closed

A Telkom Mobile Account was **********ly opened in my name. I have gone to the police to get an signed affidavit and went to the Greenstone store to send all my documents to the legal department. The store clerk informed me that the documents had been faxed successfully. I subsequently received another statement and phoned only to be informed that the legal department did not receive my documents. I then emailed my documents to [Email Removed] I found out today that I now have a judgement against my name and that Telkom Mobile still does not have the documents that I have now sent twice. Due to Telkom Mobile, I now have a bad credit record for an account that I did not even open.

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Replies (1)
Telkom
Telkom's reply26 Feb 2015, 19:20
Official
Hello Jaquesdb,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM92352.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team