********** account Issue

Last month i was shocked when i check my bank statement and find that Telkom mobile has deducted R2000. I went to the bank and reverse it then went to Telkom mobile at Trade route and found that somebody has opened an account using my ID. I told them this is ***** as i never open any account with Telkom, i was advised to make an affidavit at the police station and bring it with my id copy of which i did. I have been trying to call ever since not even going through (081180), till 3 days back i foung they have ran another debit order of R1500, then after a day they ran another debit order of R1470. When i went back to TradeRoute im being told that there was note that was added that they are looking at the issue but they are not.<br> <br> Is there anyone from Telkom who can assist with the issue, is there a number that i can call that is valid with someone who knows the process of handling this